Welcome Packages & Concierge Services
All welcome packages and concierge services must be paid in full at the time of booking to confirm your order. If your package includes custom or perishable items (e.g. florals, alcohol, branded goods), those costs are non-refundable once purchased. If your welcome package includes alcohol, valid photo ID is required. For in-person deliveries, ID must be shown at the time of drop-off.
If your package is scheduled to be delivered before your arrival, you must email or text a clear photo of your government-issued ID at least 24 hours in advance. Alcohol will not be delivered without proper age verification.
Payment Terms
Full payment is required to confirm your booking.
We currently accept Venmo only.
Cancellation & Rescheduling
We understand plans change. Here's how cancellations work:
- More than 72 hours in advance: full refund (excluding custom item costs)
- 24–72 hours in advance: 50% refund
- Less than 24 hours: no refund due to prep and scheduling
- Custom/purchased items are non-refundable at any time
If you need to reschedule, reach out as soon as possible—we’ll do our best to accommodate.
Package Drop-Off & Delivery
Drop-offs occur between 10AM–6PM unless otherwise arranged.
Please provide access instructions for your hotel or rental property.
A photo of your package(s) will be taken and sent to you at the time of delivery as proof of fulfillment.
Local Sidekick is not responsible for items once delivered to the confirmed location.
Contactless delivery is available—just let us know your preference.
Early drop-off requests (before 10AM) may be available for a $25 fee, subject to scheduling.
Reservation & Appointment Booking Fees
Booking a restaurant or experience reservation through Local Sidekick incurs a concierge fee starting at 10 per reservation. Personal service appointments (spa, glam, IV, etc.) incur a $10 minimum booking fee per appointment.
Fees will always be confirmed before booking.
Fridge Fill Service
Fridge-filling is billed at a flat rate of $100, which covers up to 2 hours total of shopping, sourcing, and delivery. This typically includes one grocery store and one liquor store run, covering travel, selection, checkout, and unloading.
Additional time is billed at $40/hour, with prior approval.
This time frame typically supports small groups (2–4 guests); larger parties may require 3–4 hours of sourcing.
You’ll be billed separately for grocery and beverage costs based on receipts, with no markup. We shop only for the items on your list. For large orders, we may request a grocery deposit in advance.
Scheduling & Delivery:
Fridge Fill delivery must be scheduled in advance and will be completed within a 2-hour window mutually agreed upon at booking. Clients are responsible for confirming access to the property (via key code, host, or early check-in).
If your order includes alcohol, valid photo ID must be shown in person at the time of delivery. If delivery occurs before your arrival, a clear photo of your ID must be sent at least 24 hours in advance. Alcohol will not be delivered without age verification.
Itinerary Services
Our custom itineraries are curated based on your group’s preferences, dates, and local events. Each itinerary includes personalized recommendations for dining, activities, shopping, music, and more—along with booking support if requested.
- Itinerary planning starts at $150 and includes a detailed plan tailored to your style, group size, and stay duration.
- A client questionnaire must be completed before planning begins.
- Turnaround time is typically 3–5 business days after intake form submission.
- If reservations are requested, standard concierge booking fees apply.
- Itineraries are sent digitally unless otherwise arranged.
- All itinerary services are final sale once delivered.
Client Satisfaction & Expectations
We’re committed to making your experience smooth, thoughtful, and tailored to your group’s needs. If something doesn't meet your expectations, we encourage open communication—and we’ll always do our best to resolve reasonable concerns. Local Sidekick is not responsible for factors outside our control, such as rental property conditions, venue experiences, weather, or third-party services. Our role is to enhance your visit with local insight and personalized planning—not to guarantee perfection in every external detail. We believe in collaboration, transparency, and clear expectations. If there’s ever an issue, we’ll work with you constructively—but we also trust that our clients come to us with kindness, flexibility, and a sense of shared responsibility.