Local Concierge
MEMBERSHIP TERMS & BILLING
3-month minimum commitment. Auto-billing required for monthly plans. Unused hours rollover for 30 days. One 30-day membership pause per year. Saturday hours (10 AM–2 PM) included for members. Priority scheduling for members. 30 days notice required for cancellation.
SINGLE-HOUSEHOLD & AUTHORIZED USE POLICY
Memberships are for the exclusive use of the client(s) and household listed on their service agreement. Services may extend to multiple addresses owned or operated by the same client (such as a residence, second home, or business). Memberships and hours may not be shared, transferred, or used on behalf of friends, neighbors, or others not listed on the client’s account.
CANCELLATION & RESCHEDULING
Cancellations or reschedules made less than 24 hours before a scheduled service may incur a fee equal to one hour of service time. Exceptions may be made for emergencies at Local Sidekick’s discretion.
MEMBERSHIP RENEWAL
Memberships renew automatically unless canceled prior to the renewal date. Clients receive a reminder five days before renewal processing.
COMMUNICATION & RESPONSE EXPECTATIONS
Messages are typically returned within one business day during standard hours. Urgent requests outside those hours are addressed the next business day.
STANDARD HOURS
Mon–Fri: 9 AM – 6 PM
MEMBER-SATURDAY HOURS
Sat: 10 AM – 2 PM
AFTER-HOURS
+$15/hr. surcharge for requests outside listed hours (if approved).
HOLIDAYS and SUNDAYS
Limited to 10 AM – 1 PM with +$25 flat surcharge. No emergency same-day booking.
Thanksgiving, Christmas & New Years Day
PLANNED TIME OFF-
Closure dates announced 30+ days ahead. Membership hours roll over automatically.
WEATHER & ACCESS CLAUSE
In the event of severe weather, flooding, or unsafe travel, Local Sidekick reserves the right to reschedule services.
Prepaid hours remain credited to the account.
SAFETY, LIABILITY & CONDUCT
TRAVEL: Service area travel included. Outside zone: $0.70/mile + tolls. Travel during errands counts as service time.
PARKING & ACCESS EXPENSES
If no driveway or parking is provided, paid parking expenses (street meters, lots, or garages) required during service will be added to the invoice or deducted from remaining hours. Clients are encouraged to provide passes if available.
CLIENT PREPAREDNESS
Clients ensure access, provide accurate instructions, and secure pets or valuables before service.
PAYMENTS
Credit + debit card (Square), Apple Pay, Venmo by request. Payment due at completion or billing date.
CONFIDENTIALITY
Privacy and discretion are standard. No identifiable client info or property details are shared without consent.
PHOTO & TESTIMONIAL PERMISSIONS
No identifiable photos or content shared without consent. General photos may be used with permission.
DAMAGES & ACCIDENTS
Local Sidekick is not responsible for incidental damages to personal property, fragile items, or goods not properly secured or disclosed as breakable.
PET CARE
Referred to trusted partners only. Local Sidekick not liable for third-party services.
PROFESSIONALISM & CLIENT RESPECT POLICY
Local Sidekick operates with professionalism, integrity, and respect for every client and property. Clients are expected to extend the same courtesy. Disrespectful, discriminatory, or inappropriate language or behavior will not be tolerated. Local Sidekick reserves the right to immediately end a service or terminate a client relationship if conduct becomes unprofessional, unsafe, or violates boundaries.
PICKUP, DELIVERY & WEIGHT POLICY
Assistance provided for errands, shopping, and deliveries within safe limits. Items over 25 lbs or multiple large boxes may require advance notice or vendor delivery coordination. Includes: Grocery orders, floral or boutique pickups, catering or gift deliveries, post office drop-offs, dry cleaning, or donations. Exclusions: Large furniture, appliances, construction materials, hazardous products. Alcohol deliveries require valid ID. High-value or prescription items may require in-person release.
RIGHT TO TERMINATE
Service may be declined or discontinued if behavior or environment is unsafe or disrespectful. No refunds if service ends due to misconduct.
THANK YOU
Local Sidekick looks forward to supporting your lifestyle — one errand, one delivery, and one thoughtful detail at a time
Guest Experiences
All welcome packages and concierge services must be paid in full at the time of booking to confirm your order. If your package includes custom or perishable items (e.g. florals, alcohol, branded goods), those costs are non-refundable once purchased. If your welcome package includes alcohol, valid photo ID is required. For in-person deliveries, ID must be shown at the time of drop-off.
If your package is scheduled to be delivered before your arrival, you must email or text a clear photo of your government-issued ID at least 24 hours in advance. Alcohol will not be delivered without proper age verification.
Payment Terms
Full payment is required to confirm your booking.
Credit + debit card (Square), Apple Pay, Venmo by request. Payment due at completion or billing date.
Cancellation & Rescheduling
We understand plans change. Here's how cancellations work:
- More than 72 hours in advance: full refund (excluding custom item costs)
- 24–72 hours in advance: 50% refund
- Less than 24 hours: no refund due to prep and scheduling
- Custom/purchased items are non-refundable at any time
If you need to reschedule, reach out as soon as possible—we’ll do our best to accommodate.
Package Drop-Off & Delivery
Drop-offs occur between 10AM–6PM unless otherwise arranged.
Please provide access instructions for your hotel or rental property.
A photo of your package(s) will be taken and sent to you at the time of delivery as proof of fulfillment.
Local Sidekick is not responsible for items once delivered to the confirmed location.
Contactless delivery is available—just let us know your preference.
Early drop-off requests (before 10AM) may be available for a $25 fee, subject to scheduling.
Reservation & Appointment Booking Fees
Booking a restaurant or experience reservation through Local Sidekick incurs a concierge fee starting at $10 per reservation. Personal service appointments (spa, glam, IV, etc.) incur a $10 minimum booking fee per appointment.
Fees will always be confirmed before booking.
Fridge Fill Service
Fridge-filling is billed at a flat rate of $100, which covers up to 2 hours total of shopping, sourcing, and delivery. This typically includes one grocery store and one liquor store run, covering travel, selection, checkout, and unloading.
Additional time is billed at $45/hour, with prior approval.
This time frame typically supports small groups (2–4 guests); larger parties may require 3–4 hours of sourcing.
You’ll be billed separately for grocery and beverage costs based on receipts, with no markup. We shop only for the items on your list. For large orders, we may request a grocery deposit in advance.
Scheduling & Delivery:
Fridge Fill delivery must be scheduled in advance and will be completed within a 2-hour window mutually agreed upon at booking. Clients are responsible for confirming access to the property (via key code, host, or early check-in).
If your order includes alcohol, valid photo ID must be shown in person at the time of delivery. If delivery occurs before your arrival, a clear photo of your ID must be sent at least 24 hours in advance. Alcohol will not be delivered without age verification.
Itinerary Services
Our custom itineraries are curated based on your group’s preferences, dates, and local events. Each itinerary includes personalized recommendations for dining, activities, shopping, music, and more—along with booking support if requested.
- Itinerary planning starts at $75 and includes a detailed plan tailored to your style, group size, and stay duration.
- A client questionnaire must be completed before planning begins.
- Turnaround time is typically 3–5 business days after intake form submission.
- If reservations are requested, standard concierge booking fees apply.
- Itineraries are sent digitally unless otherwise arranged.
- All itinerary services are final sale once delivered.
Client Satisfaction & Expectations
We’re committed to making your experience smooth, thoughtful, and tailored to your group’s needs. If something doesn't meet your expectations, we encourage open communication—and we’ll always do our best to resolve reasonable concerns. Local Sidekick is not responsible for factors outside our control, such as rental property conditions, venue experiences, weather, or third-party services. Our role is to enhance your visit with local insight and personalized planning—not to guarantee perfection in every external detail.
We believe in collaboration, transparency, and clear expectations. If there’s ever an issue, we’ll work with you constructively—but we also trust that our clients come to us with kindness, flexibility, and a sense of shared responsibility.